Eligibility
Click Here to
Download this Information
IVT ACCESS was created in response to the requirements of the Americans with Disabilities Act (ADA).
IVT ACCESS offers this service for individuals who have physical or cognitive disabilities and cannot use the
regular, fixed-route bus system.
Eligibility is determined by 3 Factors:
- Individual’s ability to get to/from the fixed route bus stop
- Individual’s ability to board/exit the bus
- Individual’s ability to navigate the fixed-route system
Certification
Certification is based on your abilities and any limitations resulting from your disability. You must fill out an ADA eligibility
form and mail it in to the Imperial County Transportation Commission, attention to the ADA Eligibility Coordinator. A form will
then be sent to the medical care provider you designate to verify your disability. The entire process should take no more than
twenty (20) business days. You will receive a letter in the mail once we receive verification of your disability.
For more information regarding ADA eligibility, please call the ADA Certification Coordinator at the (760) 592-4494 or
email at davidsalgado@imperialctc.org
Denials
The ADA Certification Coordinator may deny certification if the individual is able to ride the fixed-route system and/or the
medical care provider does cannot confirm the individual’s disability.
Appeals
An individual has the right to appeal the following decisions:
- Determination that an individual is not eligible for ADA paratransit service
- Conditions placed on eligibility
- Denial of a particular trip request
- Suspension of service
- No Show
The following guidelines will be adhered to by the individual who chooses to contest the denial of eligibility:
- Appeals will be accepted in written form only
- Appeals can be accepted from a parent agency on behalf of a disabled client
- Appeals will be accepted for up to sixty (60) days after the date on the denial letter
- If the certifying agency and the party initiating the appeal can not arrive at a mutually satisfactory arrangement, then the certifying agency will take the necessary steps to take the appeal to the higher authority
- If a mutually satisfactory arrangement can not be reached, then the appeal will be taken to either the Americans with Disabilities Act Advisory Committee (ADAAC) or the Imperial County Transportation Commission (ICTC), which ever entity is meeting first. In all cases the ICTC will be the final governing authority.
- If an appeal has not been decided within thirty (30) days, presumptive eligibility applies until a final decision is reached.
Please send written appeals to:
ADA Certification Coordinator
1405 N. Imperial Ave. Suite 1
El Centro, CA 92243
(760) 592-4494
Visitors and Reciprocity
Residency is not required in a service area of the existing transit system in order to take
advantage of the paratransit
service.
Reciprocal eligibility will be provided to individuals who are certified by another transit system. This eligibility will be
observed for the condition as certified as well as any other conditions that are valid in the visited system.
Proof of certification and proof of non-resident status will be required prior to utilizing the paratransit service. In the event
that certification is not immediately available, presumptive eligibility will be allowed for disabilities that are apparent. Presumptive
eligibility will be granted for twenty-one (21) days of service over a ninety (90) consecutive day period of time.
It is requested that all visitors contact the ADA Certification Coordinator before they begin utilizing IVT ACCESS. Individuals
are required to apply for certification if they plan to use the service for more than the twenty-one (21) days. It is recommended
that individuals apply immediately for certification and use presumptive eligibility until the certification is processed.
